Inbound

Inbound-Services


Inbound-Services
24h emergency lines

  • Special activity or information hotlines
  • Order registration and processing
  • Customer support/helpdesk
  • Complaint processing
  • Service lines
  • Telephone switchboard/directory enquiries

We are an external Customer Care Center that acts as your
central contact and information exchange; we ensure that
your customers always have access to competent and
authorised person, around the clock and via all the usual
modern communication channels.

We will work closely with you to design a comprehensive
communication concept that is not only tailored specifically
to suit the task in hand, but will also increase customer satis-
faction ad significantly promote the image of your company.

Our specially-trained agents will take incoming calls and
requests on your behalf without putting callers on hold, give
competent information, put callers through to the right
person, arrange for the customer to be called back or organise
the despatch of information material.

You have the added advantage that you can use every call to
create additional demand, draw attention to special deals and
increase your turnover through cross-selling and up-selling.

 

COMPETENT AND

FRIENDLY -

24 HOURS A DAY.


OUR FOCUS IS ON

KEEPING YOUR

CUSTOMERS SATISFIED.