Inbound-Services 24h emergency lines
- Special activity or information hotlines
- Order registration and processing
- Customer support/helpdesk
- Complaint processing
- Service lines
- Telephone switchboard/directory enquiries
We are an external Customer Care Center that acts as your central contact and information exchange; we ensure that your customers always have access to competent and authorised person, around the clock and via all the usual modern communication channels.
We will work closely with you to design a comprehensive communication concept that is not only tailored specifically to suit the task in hand, but will also increase customer satisfaction ad significantly promote the image of your company.
Our specially-trained agents will take incoming calls and requests on your behalf without putting callers on hold, give competent information, put callers through to the right person, arrange for the customer to be called back or organise the despatch of information material.
You have the added advantage that you can use every call to create additional demand, draw attention to special deals and increase your turnover through cross-selling and up-selling.